Refunds & Cancellations
Moneymz is currently free. This policy applies to paid plans, which are not yet available. It is published in advance so the terms are clear before anyone is asked to pay.
You can cancel at any time from Settings in the app. No email, no phone call, no retention offer.
When you cancel, your paid features stay active until the end of the period you have already paid for. You are not charged again. At the end of that period your account moves to the free plan — your data is not deleted and nothing is lost.
| Situation | What we do |
|---|---|
| You cancel within [7] days of your first payment | Full refund, no questions asked. |
| You were charged after cancelling | Full refund of that charge. |
| You were charged twice for the same period | Full refund of the duplicate. |
| A paid feature was unavailable for a prolonged period | Pro-rata refund or an extension of your subscription, your choice. |
| We discontinue a paid service | Pro-rata refund of the unused portion. |
| You cancel mid-period, having used the service | No refund for the remaining days — but access continues to the end of the period. |
| Your account is closed for breach of the Terms | No refund. |
Write to support@moneymz.com from the email address on your account, with the date and amount of the payment. You don't need to give a reason.
We approve or decline within 3 working days and tell you either way. Approved refunds are issued to the original payment method within 5 to 7 working days of approval. Your bank or card issuer may take a further few days to show it — that part is outside our control.
Refunds are always returned to the original payment method. We cannot refund to a different card, account or wallet.
If a payment fails, we retry once. If it fails again, your account moves to the free plan and no charge is made. Nothing is deleted.
If you believe you have been charged in error, contact us before raising a chargeback with your bank — it is almost always faster.
If we raise the price of a plan you are on, we will give you at least 30 days' notice before it applies. You can cancel before then and will not be charged the new price.
Prices shown include applicable Indian taxes unless stated otherwise. GST, where charged, is not refundable separately from the payment it relates to. Our GSTIN is [GSTIN].
Refunds and billing: support@moneymz.com
Grievance Officer: [FULL NAME], [grievance@moneymz.com]
[REGISTERED ADDRESS]
We acknowledge complaints within 24 hours and resolve them within 15 days.
Last updated [DATE].